Café Services Associate (Part-time and full-time)

Café · Aspen, Colorado
Department Café
Employment Type Full-time and Part-time available
Minimum Experience Mid-level
Compensation $21 per hour

Provide friendly, efficient, and professional service in the museum café for museum visitors and during special events. Candidate will require training in all three assignments below and will be asked to perform duties required in each area.


Essential Duties and Responsibilities

  • Provide friendly and efficient service to museum café customers.
  • Assist guests with food orders by having complete knowledge of weekly menu.
  • Deliver food and beverages and clear tables as needed.
  • Maintain clean and organized food service areas.
  • Maintain proper hygiene and follow appropriate food-handling procedures.
  • Protect the health, safety, and well-being of guests and colleagues at all times.
  • Opening and closing duties as assigned.
  • Identify, resolve, and report hazards and safety issues.
  • Ensure overall guest satisfaction and report complaints and/or concerns as required in accordance with policies and procedures.
  • Support special event operations by setting up, providing professional service, and cleaning up following functions when required:


a)    Floor Assignment

  • Deliver food and beverages to tables.
  • Clear tables of dirty dishes, clean tables and chairs, and reset.
  • Assist with washing and maintenance of pantry; responsible for washing dishes when kitchen staff not present.
  • Assist with restocking kitchen island and kitchen pantry.
  • Empty trash and recycling bins as needed; take trash and recycling to trash room.


b)    Barista Assignment

  •  Brew coffee and iced tea prior to service.
  • Prepare service area by stocking serving ware, dry goods, and cleaning prior to opening.
  • Prepare beverages during daily service.
  • Plate all snack items during daily service.
  • Assist with washing and maintenance of pantry.
  • Assist with restocking kitchen island and kitchen pantry.


c)    Cashier Assignment

  • Take food and beverage orders.
  • Serve guests cold beverages including wine and beer selections.
  • Prepare beverages and plate snack items when barista not present.
  • Perform accurate cash and credit card transactions in a point-of-sale system.
  • Perform opening and closing duties including credit card settlements, daily reporting, and daily deposit as directed.

 

Knowledge, Skills, and Abilities


  • Computer skills to complete forms and paperwork and to use email.
  • Ability to provide excellent customer service and conflict resolution skills.
  • Ability to communicate effectively with individuals of varying social and cultural backgrounds.
  • Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies, and support management decisions in a positive, professional manner.
  • Dependability, flexibility, and adaptability in a dynamic event-driven environment.
  • Must be able to remain calm in stressful situations and help resolve complaints with tact and courtesy.
  • Ability to work evenings, weekends, and some holidays.
  • Ability to work positively with colleagues, artists, the public, Board of Trustees, donors, and volunteers.



Requirements and Qualifications


High school diploma or GED with at least one year of previous work experience in food service or customer service, or any other combination of experience that provides the required knowledge, skills, and abilities may be considered. Must be twenty-one years of age.


  

Hours and Work Schedule

This is an hourly position requiring availability for weekend, day, evening, and holiday shifts. The Seasonal Café Service Associate position is nonexempt from the Fair Labor Standards Act and will receive overtime pay for all hours worked in excess of forty in a seven-day workweek. Café Associate will be eligible for tips. 

Thank You

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  • Location
    Aspen, Colorado
  • Department
    Café
  • Employment Type
    Full-time and Part-time available
  • Minimum Experience
    Mid-level
  • Compensation
    $21 per hour